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FAQs

PAYMENTS

Urban Hues offers multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions. All your Debit/Credit information remains confidential. We also offer Cash on Delivery service to our valued guests towards the selective products.

There are no hidden charges when you make a purchase on urban hues. The charges you see on the checkout page, before you make payment, are the final prices for your order.

Absolutely. Your personal information and security is important to us. We use CC Avenue, a secure online payment gateway and all orders are processed through this system. We strive to ensure that every credit card transaction occurs within a secure environment. 

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service at *09999073907* for assistance (Monday to Sunday 10:30 am to 6:00 pm).

All successful transactions are notified through a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our Customer Service at *09999073907* for assistance (Monday to Sunday 10:30 am to 6:00 pm). Equally all unsuccessful transactions also receive an email.

RETURNS

Please contact our Customer Service at *09999073907* (Monday to Sunday 10:30 am to 6:00 pm) or mail us at care@urbanhues.co.in. You can also submit your Return Request by signing into 'My Account'.  For further details, you can read our Return Policy

Please read our Return Policy

Please read our Return Policy

Please read our Return Policy

SHIPPING

As a special privilege to our valued guests, urban hues provides free shipping on all orders of Rs. 999/- and above. Orders below Rs.1000/- (for normal delivery) Rs.99 will be charged. For Express delivery Rs.300/- will be charged for every single order irrespective of order value in a single mode of transport.

Urban hues offers two methods of shipping. Normal Delivery by surface transport which takes up to 7-10 business days and Express Delivery by air transport which takes up to 5-7 business days to deliver.

For most of our products the following shipping times apply:

Normal Delivery: For all prepaid orders made through an online payment method, you will receive your order packet within 5 - 7 business days from the date of order confirmation, depending on the location of the delivery. These products will be shipped by surface courier.

Express Delivery: For all prepaid orders made through an online payment method, you will receive your order packet within 3-7 business days from the date of order confirmation, depending on the location of the delivery. These products will be shipped via air transport. 

All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition.

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Service at 09999073907 (Monday - Sunday 10:30 AM to 6:00 PM). We will offer a replacement, depending on your preference and product availability. 

Yes, you will be asked to sign a delivery form, in which you confirm that the package is delivered in the correct condition (without obvious tamper or damage on the outer package).

Our Shipping Partner will call you prior to the delivery, confirming your availability. However for any reason if you are still not available at your home, Our Shipping partner will try 3 delivery attempts before sending the order packet back to us. All Non-Delivered COD Returns will be treated as cancelled products and all Pre-paid orders amount shall be refunded in form of Store Credits to your urbanhues.co.in account.

You can track your order by signing in to 'My Account'. Once on the page, click on to 'Order History', then by clicking on 'Tracking Code', you can get the complete transit detail of your order. For further assistance, please contact our Customer Service at 09999073907 (Monday - Sunday 10:30 AM to 6:00 PM) or mail us at care@urbanhues.co.in

You can reach our Customer Service at 09999073907 (Monday - Sunday 10:30 AM to 6:00 PM) or alternatively email us at care@urbanhues.co.in.

At the moment, we are shipping only in India. But we accept all International Credit Cards to ship anywhere in India. Also, we are working towards getting you a world-wide shipping in the near future.

ORDER & TRACKING

To check the status of your order, please 'Sign in' and click on 'My Account'. Once in My Account, locate and click 'Order History'. This is the section which contains information about all the orders you have placed with urbanhues.co.in. Select the order you wish to track, and finally click on 'Tracking Code', this link will take you to our courier partner's website wherein you can see the delivery status of your order.

You will receive an email notifying you when your order has been confirmed. You can also go to 'My Account' section and click on 'Order History' to check the status of your order.

You can track your order by signing into 'My Account'. Click on 'Order History', select the order you wish to track, and finally click on 'Tracking Code'. You will also receive an email notification when your order is dispatched from our warehouse.

If upon opening your order packet, you discover that an item is missing, please contact our Customer Service at 09999073907 (Monday - Sunday 10:30 AM to 6:00 PM) or mail us at care@urbanhues.co.in

Please contact our Customer Service at 09999073907 (Monday - Sunday 10:30 AM to 6:00 PM) or mail us at care@urbanhues.co.in

Please contact our Customer Service at 09999073907 (Monday - Sunday 10:30 AM to 6:00 PM) or mail us at care@urbanhues.co.in

You can cancel an order only within 12 hrs of placing the order. For further details read our Retrun & Cancellation Policy.

Any defective product will be eligible for a return. The moment you receive the order, please inform our Customer Service at 09999073907 (Monday - Sunday 10:30 AM to 6:00 PM) or mail us at care@urbanhues.co.in. For further details click on the Returns section on this page or go to our Return Policy.

ACCOUNT MANAGEMENT

My Account' is a section created on our website, once you sign up with us. It helps you view and manage your transactions and orders anytime on our website. It allows you to: 

Manage/edit all your personal data like address, phone number, email id

Change your password

Track the status of your orders 

Review past purchases

Access your wish list

Save your billing address for faster shopping

Effortlessly! The moment you sign up on our website your urban hues account is automatically created.

The moment you sign in, click on 'My Account'. Click on 'Profile', then click on the 'Edit' button. It helps you change your information and then save it.

Absolutely. There is no cost associated with setting up an account.

Click on 'Sign In' (on the top right corner of every page). It will open a pop-up box where you can fill the information, locate a link 'Forgot your password'. By clicking on this link you will be asked for your registered email address on which you will be sent the new password link.