What are the shipping charges on urban hues products?
As a special privilege to our valued guests, urban hues provides free shipping on a minimum purchase of 500.
What are the shipping methods available?
Urban hues offers standard methods of shipping.Which takes 5-7 business days to deliver order.
How long will it take to receive the ordered products?
For most of our products the following shipping times apply:
Standard Delivery: All orders shall be deliver within 5 - 7 business days from the date of order confirmation, depending on the location of the delivery.
How will the products be packaged?
All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition.
What if the packaging of the product is damaged upon delivery?
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Service at 09999073907 (Monday - Sunday 10:30 AM to 6:00 PM). We will offer a replacement, depending on your preference and product availability.
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the package is delivered in the correct condition (without obvious tamper or damage on the outer package).
What if I am not home when my package arrives?
Our Shipping Partner will call you prior to the delivery, confirming your availability. However for any reason if you are still not available at your home, Our Shipping partner will try 3 delivery attempts before sending the order packet back to us. All Non-Delivered COD Returns will be treated as cancelled products and all Pre-paid orders amount shall be refunded in form of Store Credits to your urbanhues.co.in account.
My items haven't arrived yet. What can I do?
You can track your order by signing in to 'My Account'. Once on the page, click on to 'Order History', then by clicking on 'Tracking Code', you can get the complete transit detail of your order. For further assistance, please contact our Customer Service at 09999073907 (Monday - Sunday 10:30 AM to 6:00 PM) or mail us at email@example.com
How will I contact urban hues for any query regarding shipping?
You can reach our Customer Service at 09999073907 (Monday - Sunday 10:30 AM to 6:00 PM) or alternatively email us at firstname.lastname@example.org.
Do you ship outside India?
At the moment, we are shipping only in India. But we accept all International Credit Cards to ship anywhere in India. Also, we are working towards getting you a world-wide shipping in the near future.